Official contact information for playTSOGO services and South African gambling authorities.

Contact playTSOGO - Support Channels and Regulatory Refer

1. playTSOGO and Tsogo Sun Group Contact

playTSOGO operates as the online casino and sports betting platform under Tsogo Sun Limited, the largest casino, hotel, and entertainment group in South Africa. Tsogo Sun is listed on the Johannesburg Stock Exchange and holds licences for 14 casino destinations and 19 hotels across the country.

Corporate contact for Tsogo Sun Limited:

Telephone: +27 11 510 7700
Headquarters: Palazzo Towers East, Montecasino Boulevard, Fourways, Johannesburg, Gauteng 2055, South Africa

playTSOGO online services are restricted to users physically located in South Africa. All operations adhere to licences issued to Tsogo Sun casino entities according to national gambling legislation.

2. Land-Based Casino Property Contacts

Tsogo Sun and affiliated operators maintain separate contact points for physical casino facilities. Enquiries relating to in-person casino services should be directed to the relevant property.

2.1. Sibaya Casino and Entertainment Kingdom

Address: 1 Sibaya Drive, Umhlanga Rocks 4320, KwaZulu-Natal, South Africa
Casino general enquiries: +27 31 580 5000
Royal Sibaya Hotel: +27 31 580 5125 / 5972
Sibaya Lodge: +27 31 580 5162
Conference and meetings: +27 31 580 5170
iZulu Theatre: +27 31 580 5000

2.2. Suncoast Casino

Physical address: Suncoast Boulevard, Marine Parade, Durban, KwaZulu-Natal
Postal address: PO Box 10132, Marine Parade, 4056
GPS coordinates: 29°50’4.54” S, 31°1’57.25” E

Contacts:

Guest Relations: +27 31 328 3256 / +27 31 328 3257 / +27 31 328 3777
Call centre fax: +27 31 328 3001
Public relations fax: +27 31 328 3002
Human resources fax: +27 31 328 3006

Responses to queries submitted by contact forms are provided within 48 hours, or within 72 hours for submissions received on a Friday.

3. National Gambling Board of South Africa

The National Gambling Board is responsible for regulatory oversight of gambling activities in South Africa. Enquiries on licensing, compliance, and national regulatory matters should be directed here.

Street address: 1085 Francis Baard Street, Hatfield, Pretoria, 0028
Postal address: Private Bag X27, Hatfield, 0028
Telephone: 010 003 3475
Email: [email protected]
Website: https://www.ngb.org.za

The office is accessible via Francis Baard Street from O.R. Tambo International Airport.

4. Casino Association of South Africa

The Casino Association of South Africa represents licensed casino operators. Industry-level policy, media, and sector engagement enquiries should be addressed as follows:

Physical address: The Pivot, Montecasino Boulevard, Fourways, Johannesburg, Gauteng 2055, South Africa
Mailing address: PostNet Suite 1068, Private Bag X10, Fourways North, Gauteng 2086, South Africa
Telephone: +27 11 011 9032
Fax: +27 11 011 9091
Website: www.casasa.org.za

5. Responsible Gambling Support

All casino and betting services under Tsogo Sun are subject to South African responsible gambling laws. No person under 18 may participate in gambling on any Tsogo Sun-operated platform or property.

National problem gambling counselling toll-free helpline: 0800 006 008

This helpline delivers confidential support and counselling to individuals affected by gambling-related issues. The service operates independently of casino operators and is available to residents throughout South Africa.

6. Scope of Contact Channels

The contact resources in this document are intended for:

General enquiries about casino properties and facilities
Regulatory and licensing queries directed to the National Gambling Board
Industry-level requests for the Casino Association of South Africa
Access to responsible gambling assistance

These channels are not intended for account-specific support for online betting or casino platform matters. For such issues, use the secure channels provided within the playTSOGO user account interface or the official website: https://www.playtsogo.co.za.

7. Jurisdictional Limitations

The listed contact details and services pertain only to operations within the Republic of South Africa. playTSOGO and Tsogo Sun casino services are not available to users outside South Africa. All regulatory, licensing, and consumer protection are administered under South African national and provincial laws.

Users located outside South Africa should not use the contacts provided in this document for account or service requests.